Why expertise matters.
Over many years and numerous implementations, we have evolved a four-phase implementation methodology that starts and ends with the user.
Phase I: Planning is everything.
Years of experience have given us a good idea of how most organizations do most things. That’s good but not good enough. So in the Planning phase, our clinical workflow specialists work side-by-side with your clinicians to identify their system needs by shadowing their day-to-day patient care process. This knowledge leads to an accurate and clinically influenced design. We then define success criteria—mutually. These criteria take into account the current structure and workflow as well as your vision of how it can be improved.
Phase II: The success is mutual.
With all the success factors in place, we set up infrastructure, then build and test the solution that has been mutually designed. We test assumptions—ours and yours—against users’ reality. Does the system streamline your workflow? Is it intuitive to your clinicians? Does it further your vision? Then we make sure the answer to each question is “yes.” The final step of the Carefx build phase is user acceptance testing—because we’re not trying to change what you do; rather, we’re about making what you do easier.
Phase III: When you’re ready, you’re set.
By the time we reach the Deployment phase, we understand your environment, your workflows and your users—and we’ve built the system to support them. As a result, initial rollout is smooth. We find and fill any training gaps that surface and then we complete the phase.
Phase IV: Confidence for the long term
The final phase of implementation is Support. Here, we ensure a smooth transition between the project teams and those responsible for maintaining your solution. In short, we give you the confidence that what we have delivered is both supportable and sustainable. You’ve got the solution, tools, and team you need for lasting success.
