Customer Support

Our customers come first.

 

The Carefx professional services and support organization delivers premier systems implementation, consulting, educational courses, and technical support to ensure the successful deployment and maintenance of our end-to-end patient information aggregation solutions.

 

Carefx’s comprehensive Services and Support offerings include:

 

  • Customer Support. Carefx's world-class professional support team employs state-of-the-art tools and techniques, such as customer service management and remote desktop navigation software, to ensure the prompt and accurate resolution of all customer service requests.
  • Implementation. Carefx partners with clients to plan, design, configure, implement, deploy, and upgrade their Carefx solutions. Carefx's highly trained implementation team provides the industry expertise and technical excellence to help implement Carefx solutions successfully.
  • Education Services. Carefx delivers proactive education to ensure that customers quickly acquire the requisite knowledge and skills to successfully install, use, and maintain their Carefx solutions.

 

Carefx is dedicated to providing timely and high quality services and support for our customers.

 

Phone: 1-866-9-CAREFX

Email: support@carefx.com

Customer Support Portal: Click here to access

 

Standard phone and email Support is available 8AM to 5PM MT, Monday through Friday, excluding U.S. holidays.

 

Priority Phone Support is available 24 x 7 x 365 for critical issues.

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